Privacy Policy
How we protect and use your information
Last updated: January 2024
1. Information We Collect
Personal Information
When you use EazyMeal services, we may collect:
- Name, email address, and phone number
- Delivery address and location information
- Payment information (processed securely through third-party providers)
- Order history and preferences
Usage Information
We automatically collect certain information about your use of our services:
- Device information (IP address, browser type, operating system)
- App usage data and interaction patterns
- Location data (with your consent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your food orders
- Communicate with you about orders and service updates
- Improve our services and develop new features
- Provide customer support
- Send promotional offers (with your consent)
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Restaurant Partners: Order details necessary for meal preparation
- Delivery Partners: Information needed to deliver your order
- Payment Processors: Secure payment processing
- Service Providers: Third parties that help us operate our services
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure data storage and backup procedures
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for data processing
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services and user experience
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Order history may be kept for accounting and customer service purposes.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through our app.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: info@eazymeal.lk
Phone: +94 77 111 1150
Address: Piliyandala, Sri Lanka